Unlocking a student account

Only Organization Administrators and Class Administrators can unlock a student account.

If a student makes 16 unsuccessful login attempts, their account will be locked for 5 minutes. If you need to unlock their account before their access is restored automatically, follow these steps:

1. Go to My Organization.
2. Click the Students tab.
3. Check the tick box next to the name of the student whose account has been locked.
4. Click Unlock this account at the bottom of the screen.